Privacy Policy

1. Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "Platform" — the meme3d website at https://meme3d.cam, its subdomains, mobile-optimised pages, and any associated applications.
• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, including name, email address, phone number, national identification number, bank account details, and IP address.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" — meme3d, the entity that determines the purposes and means of Processing Personal Data collected through the Platform.
• "Data Processor" — a third-party service provider that processes Personal Data on our behalf and under our instruction (e.g., payment gateways, identity-verification vendors).
• "KYC" — Know Your Customer procedures required to verify user identity and age in accordance with anti-money-laundering standards.
• "You" / "User" — any individual who accesses or uses the Platform, whether as a registered member or a visitor.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC, contact support, or otherwise interact with the Platform, we may collect:

• Full legal name, date of birth, and gender
• Indonesian National ID number (NIK on KTP), passport number, or driver's licence number
• Residential address (including city and province, e.g., Jakarta, Surabaya, Bandung, Bali)
• Email address and mobile phone number
• Bank account details: account holder name, account number, and bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, or Bank Permata)
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Photographs and scanned copies of identity documents submitted for KYC
• Support communications, feedback, and complaint records

2.2 Information Collected Automatically

When you access the Platform, our systems automatically record:

• IP address, device type, operating system, and browser version
• Pages visited, features used, and time spent on the Platform
• Deposit and withdrawal transaction logs, including amounts in IDR (Rp), timestamps, and payment method references
• Betting and gaming activity, including game types, wager values, and outcomes
• Login timestamps, session durations, and access locations
• Cookie and local-storage data (detailed in Section 6)

2.3 Information From Third Parties

We may receive supplementary information about you from:

• Identity-verification providers engaged to conduct KYC checks
• Payment processors and banking partners confirming transaction authenticity
• Fraud-prevention and anti-money-laundering screening services
• Industry responsible-gaming databases (e.g., self-exclusion registries)

3. How We Collect Data

We collect Personal Data through the following means:

• Registration forms — when you create a meme3d account
• KYC submission portals — when you upload identity documents
• Deposit and withdrawal interfaces — when you initiate financial transactions
• Live chat and email support — when you contact our customer service team
• Cookies and similar technologies — automatically, as you browse the Platform (see Section 6)
• Third-party data processors — as described in Section 2.3

4. Purposes of Processing

meme3d processes your Personal Data for the following lawful purposes:

Purpose	Legal Basis	Examples
Account Management	Contractual necessity	Creating and maintaining your account, processing logins, managing account settings
Payment Processing	Contractual necessity	Processing deposits via BCA/BRI/BNI/Mandiri and e-wallets; executing withdrawals; reconciling transactions
Identity Verification (KYC)	Legal obligation	Verifying age (21+), confirming identity, preventing underage gambling and account fraud
Regulatory Compliance	Legal obligation	Anti-money-laundering (AML) checks, fraud detection, record-keeping for audit purposes
Customer Support	Legitimate interest / Contract	Responding to inquiries, resolving disputes, tracking support ticket history
Platform Improvement	Legitimate interest	Analysing usage patterns, fixing bugs, optimising page performance and mobile experience
Responsible Gaming	Legal obligation / Legitimate interest	Monitoring for problem-gambling indicators, enforcing self-exclusions, applying deposit limits
Marketing Communications	Consent (opt-in only)	Sending promotional emails, bonus notifications, and event-specific offers when you have opted in

We do not use your Personal Data for automated decision-making that produces significant legal effects without human review, except where required by law or clearly disclosed to you in advance.

5. Sharing Your Data

meme3d does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes under any circumstances. We may share your data only in the following limited situations:

5.1 Service Providers (Data Processors)

We engage carefully vetted third-party processors to help deliver our services. These include payment gateway operators, banking API integration partners, identity-verification agencies, cloud hosting providers, and customer-support software vendors. All processors are contractually bound to handle your data only on our instructions and to maintain equivalent security standards.

5.2 Legal and Regulatory Authorities

We will disclose Personal Data to competent government authorities, courts, or regulators when we are legally required to do so — for example, in response to a valid court order, statutory audit request, or anti-money-laundering investigation. We will, where legally permitted, notify you of such disclosure.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your Personal Data may be transferred to the acquiring entity. We will provide reasonable notice before your data becomes subject to a different privacy policy.

5.4 Protection of Rights

We may share information when we reasonably believe it is necessary to prevent fraud, enforce our Terms & Conditions, protect the safety of users or the public, or defend legal claims against meme3d.

6. Cookies and Tracking Technologies

meme3d uses cookies and similar technologies (local storage, session storage, pixel tags) to operate and improve the Platform. The types of cookies we deploy are as follows:

• Strictly Necessary Cookies: Essential for core Platform functions such as maintaining your login session, remembering your preferred language, and processing secure transactions. These cannot be disabled without breaking Platform functionality.
• Performance Cookies: Collect anonymised data on how visitors use the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve reliability and speed.
• Functional Cookies: Remember your preferences (e.g., preferred currency display in IDR, time-zone setting defaulting to WIB) to personalise your experience.
• Security Cookies: Help detect and prevent fraudulent sessions, bot activity, and unauthorised access attempts.

We do not deploy third-party advertising or behavioural-tracking cookies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair Platform functionality, including the ability to log in or process transactions.

7. Data Retention

We retain your Personal Data for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations. Specific retention periods are as follows:

• Account and KYC records: Retained for the duration of your active account plus a minimum of 5 years after account closure, in line with standard anti-money-laundering record-keeping requirements.
• Transaction logs: Retained for a minimum of 5 years to support audit trails, financial reconciliation, and dispute resolution.
• Support communications: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as proof of compliance.
• Technical logs (IP addresses, session data): Retained for up to 12 months, then anonymised or deleted.

Once the applicable retention period expires, we securely delete or irreversibly anonymise your Personal Data. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and research purposes.

8. Data Security

We implement a layered security framework to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest, including identity documents and payment details
• Role-based access controls ensuring that only authorised personnel can access Personal Data on a strict need-to-know basis
• Multi-factor authentication for internal staff systems
• Regular third-party penetration testing and vulnerability assessments
• Automated intrusion-detection and anomaly-monitoring systems
• Formal data-breach response plan with notification procedures

Despite these measures, no online system is completely immune to risk. In the event of a data breach that is likely to result in significant harm to affected users, we will notify impacted individuals and relevant authorities promptly in accordance with applicable law.

9. Your Rights

As a user of the meme3d Platform, you have the following rights with respect to your Personal Data:

• Right to Access: You may request a copy of the Personal Data we hold about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request correction. You can update basic profile details directly in your account settings.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (Section 7). We cannot erase data we are required to retain by law.
• Right to Restrict Processing: You may ask us to suspend processing of your data in certain circumstances — for example, while we verify the accuracy of a correction request.
• Right to Data Portability: Where processing is based on your consent or contract, you may request a structured, machine-readable copy of your data to transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request." We will verify your identity before processing any request. Requests are handled free of charge unless they are manifestly unfounded or excessive.

10. Minors

The meme3d Platform is strictly for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we discover that a minor has registered an account or provided Personal Data, we will immediately suspend the account, delete the associated data, and void any transactions or winnings. If you believe a minor has accessed our Platform, please notify us immediately at [email protected] so we can act swiftly. Parents and guardians are encouraged to use parental-control software to prevent underage access to online gaming platforms.

11. Changes to This Policy

meme3d reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated "Last Revised" date and, where appropriate, notify you by email or through a prominent notice on the Platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with the updated policy, you must stop using the Platform and request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data-protection practices, please reach out to our dedicated support team:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related inquiries within 2 business days and to formal data-rights requests within 30 days.
• Language: Our support team includes native Indonesian-speaking agents available 24/7, so you may communicate in either English or Bahasa Indonesia.